Customer Growth Expert / Inside Sales Expert - Remote

Overview

The primary mission of this role is to drive growth in self-serve & SMBs' committed revenue by focusing on expanding adoption of Pro Plans, converting monthly users to yearly subscriptions, driving the conversion of Free users to Paid plans, and promoting the Enterprise plan to generate leads and opportunities for Account Executives.

In Short

• Expand adoption of Pro Plans and convert monthly users to yearly subscriptions.
• Drive conversion of Free users to Paid plans.
• Promote Enterprise plan to generate leads for Account Executives.
• Design and implement targeted outbound strategies for lead conversion.
• Manage outbound campaigns via calls, LinkedIn, and emails.
• Qualify inbound leads through Intercom to identify sales opportunities.
• Engage with customers to strengthen relationships and encourage commitment.
• Host monthly live demo webinars for prospective users.
• Collaborate with the Growth team on marketing campaigns.
• Provide product feedback for improvement.

Requirements

• Over 2 years of experience in SaaS/tech sales.
• Fluent in English (written and spoken).
• Fluent or native in French.
• Experience with Salesforce, Intercom, or similar software.
• Strong skills in active listening, negotiation, and upselling.
• Target-driven with a proactive attitude.
• Positive-minded team player.
• Excellent writing and communication skills.
• Internet savvy with an interest in startups.
• Remote enthusiast.

Benefits

• Flexible remote work opportunities.
• Collaborative work environment.
• Opportunity to drive significant growth.
• Engaging work with a focus on customer success.
• Work in a dynamic startup environment.