Director of Logistics & Customer Service - Remote

Overview

The Director of Logistics & Customer Service at Little Sleepies guides the management of 3PL partnerships, inbound logistics, outbound fulfillment, customer support, and related systems and processes, ensuring operational speed and accuracy while keeping customers at the center.

In Short

• Own daily operations across 3PL management, logistics, and customer support.
• Develop strategy and manage relationships with third-party logistics partners.
• Optimize inbound freight strategy to reduce costs and transit times.
• Lead outbound order flow and fulfillment planning.
• Oversee customer support strategy and drive improvements.
• Partner with Technology teams to implement automation tools.
• Build scalable operational processes to support company growth.
• Manage operational budgets and identify savings opportunities.
• Ensure compliance with regulatory and safety requirements.
• Manage Duty Drawback process when applicable.

Requirements

• 8+ years of experience in logistics and supply chain management.
• Experience developing 3PL strategy and performance improvements.
• Proven track record in logistics cost reductions.
• Strong analytical skills with experience in performance dashboards.
• Experience with technology solutions for logistics.
• Ability to balance strategic thinking with hands-on problem solving.
• Comfortable in a fast-paced, growth-oriented environment.

Benefits

• Health, dental, and vision insurance.
• Paid time off and vacation.
• Sick days and paid holidays.
• Short and long-term disability.
• Life insurance and 401(k).
• Employee Assistance Program and flexible spending accounts.
• Home office and internet stipends.
• Company discount and team building activities.
• Company-issued computer.