Senior Customer Engagement Manager, Talent Solutions - Remote

Overview

This role focuses on transforming customer engagement through tailored training experiences, enhancing product adoption and success for LinkedIn Talent Solutions customers.

In Short

• Facilitate tailored virtual and in-person training experiences.
• Assess market requirements through data analysis and stakeholder management.
• Create and tailor learning materials to fit local customer needs.
• Pilot new training approaches to increase product adoption.
• Collaborate with cross-functional teams for compliance.
• Apply project management techniques to manage training initiatives.
• Communicate learning program impact to senior stakeholders.
• Represent the Customer Learning team on cross-functional initiatives.

Requirements

• 6+ years of customer program management or operations experience.
• 3+ years of instructional design or training experience.
• 2+ years of experience in Instructor-Led Training.
• Experience supporting South East Asia and Korea markets.
• Proven ability to present to senior-level stakeholders.
• Ability to work independently.
• Experience collaborating as part of a Global team.
• Experience in design or learning development.
• Familiarity with adult learning theories.

Benefits

• Opportunity to work in a hybrid environment.
• Access to professional development resources.
• Be part of a company that values trust, care, and inclusion.
• Engage in impactful work that transforms customer experiences.