LMS Support Consultant (Dutch Speaking) - Remote

Overview

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

In Short

• Maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products and the online advertising industry
• Do whatever it takes to make LMS clients successful in their marketing goals
• Provide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-base
• Coordinate retention efforts in conjunction with the Product Marketing team as needed
• Own the definition and operational rollout of LMS standard operating procedures through documented policies and guidelines
• Establish effective working relationships throughout the organization (with Product, Product Marketing and Product Support teams) to ensure solid communication flow of information and feedback on process, policy and product changes
• Document all client contacts accurately and in a timely manner using the appropriate systems and communication channels
• Ensure issues are escalated to key stakeholders when needed

Requirements

• 12+ months of experience with online advertising either supporting a product/solution or buying advertisements online; or customer support in applicable field
• Fluent in English and French
• Experience interacting with customers via phone, e-mail and chat
• Experience with search marketing, PPC or other online advertising
• Experience interacting with or managing relationships with paying customers and clients
• Experience with technologies such as HTML, CSS or JavaScript
• Experience with or knowledge of content marketing
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent communication, project management, relationship management and selling skills
• Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization
• Ability to analyze data, trends and client information to identify product or service growth opportunities
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Negotiation and or customer retention skills
• Ability to work in a fast-paced, startup environment

Benefits

• Transformational opportunities for employees
• Culture built on trust, care, inclusion, and fun