Customer Success Manager - Learning (Mid-Market) - Remote

Overview

The Customer Success Manager at LinkedIn will work with customers to maximize their value from LinkedIn Learning, acting as a consultant and voice of the customer to internal teams.

In Short

• Work with customers to enhance their success with LinkedIn Learning.
• Hybrid work option available.
• Partner with various teams to drive customer adoption and mitigate churn risk.
• Execute leading practice recommendations to ensure product adoption.
• Identify churn risks and maintain customer engagement.
• Share customer insights to improve product adoption.
• Track customer activity using system tools.
• Encourage utilization of LinkedIn resources.
• Minimum travel may be required.

Requirements

• 1+ years in Customer Success, Account Management, or related fields.
• Experience in recruiting or learning and development preferred.
• Strong interpersonal skills and ability to build relationships.
• Project management and time management skills.
• Effective verbal and written communication skills.
• Ability to prioritize workflow across a large client base.
• Understanding of Sales concepts and SaaS.
• Experience analyzing data for customer value.
• Team player with internal and client teams.
• Bachelor's degree or equivalent experience.

Benefits

• Competitive salary range of $67,000 to $97,000.
• Annual performance bonus and stock options.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Inclusive and diverse workplace culture.