Senior Associate, Process Excellence - Remote

Overview

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

Lime is looking for a Sr. Associate, Process Excellence to join our brand-new Sourcing Services Center of Excellence team! This is a pivotal role where you'll have a unique opportunity to drive operational excellence from the ground up. As we scale rapidly toward our next stage of growth, we're transitioning to a more structured, high-performing organization. You'll be instrumental in designing and implementing the systems that build our foundation for long-term success, balancing quick execution with long-term strategy. The ideal candidate will thrive in this evolution, making a significant impact on our business.

In Short

• Design, build, and implement scalable business processes from scratch for the Sourcing team, operating in an ambiguous, fast-paced environment.
• Create and own comprehensive process documentation, including Standard Operating Procedures (SOPs), to ensure consistency and clarity for the team.
• Leverage data to identify operational bottlenecks and propose solutions that drive continuous process improvements.
• Manage a portfolio of operational projects from ideation to successful adoption, ensuring they align with the team's strategic goals.
• Collaborate with key stakeholders across departments to deeply understand business needs and build alignment on process changes.
• Research, evaluate, and assist in the deployment of technology solutions to streamline sourcing operations and enhance the team's efficiency.

Requirements

• 5+ years of experience in business operations, program management, or a related field.
• Extensive experience in developing and owning process documentation, including SOPs and process maps.
• Proven track record of scaling products, or processes in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent communication and stakeholder management skills.
• Proficiency with project management tools(Jira, Confluence preferred) and business intelligence platforms(Tableau preferred).

Benefits

• Opportunity to make a significant impact on the organization.
• Work in a rapidly growing company with a mission-driven culture.
• Collaborative and diverse work environment.
• Flexible work arrangements.
• Professional development opportunities.