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Senior Manager, Process Excellence - Remote

Posted 12 weeks ago
Project Management
Full Time
Canada
$142,000 - $192,000/year

Overview

As the Senior Manager of Process Excellence, you will play a pivotal role in leading the Process Excellence team within our Operations organization, focusing on creating efficient and positive customer experiences.

In Short

  • Lead the Process Excellence team within Operations.
  • Act as the primary liaison for internal and external partners.
  • Employ a data-driven approach to decision-making.
  • Oversee the quality of service and product delivery.
  • Drive the end-to-end lifecycle of product changes.
  • Lead key change management projects.
  • Collaborate with product and engineering partners.
  • Communicate regularly with stakeholders.

Requirements

  • 8+ years of experience in Project Management or related field.
  • 4+ years of experience in leading teams.
  • Certification in Six Sigma or similar discipline.
  • Experience in designing business processes.
  • Experience in a regulatory environment.
  • Success in leading complex programs.
  • Proficiency in analyzing operational processes.

Benefits

  • 100% subsidized medical coverage.
  • Generous stipends for technology and lifestyle needs.
  • Competitive vacation and holiday schedules.
  • Employee stock purchase plan.
Affirm logo

Affirm

Affirm is a financial technology company that is transforming the credit landscape by offering consumers a transparent and friendly alternative to traditional credit options. With a focus on providing flexible 'buy now, pay later' solutions, Affirm eliminates hidden fees and compounding interest, making credit more accessible and straightforward. The company is committed to fostering a strong Quality Assurance culture within its rapidly growing Customer & Fraud Operations team, ensuring high accuracy and performance through collaboration with various internal and external partners. Affirm values its employees and promotes a remote-first work environment, offering competitive benefits and a commitment to inclusivity.

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