Engagement Specialist - Sales / Customer Service Representative - Remote

Overview

An engagement specialist who will be the first point of contact for clients, educating them about LHH career transition services and connecting them to resources based on their needs.

In Short

• Be the first point of contact for clients.
• Educate clients about LHH career transition services.
• Connect clients to resources based on their needs.
• Demonstrate knowledge of LHH programs during phone calls.
• Provide professional and timely follow-up to inquiries.
• Manage expectations by communicating next steps clearly.
• Meet established engagement KPI metrics.
• Document engagement efforts accurately.
• Engage in active listening with clients.
• Utilize software and tools appropriately.

Requirements

• High school diploma or equivalent.
• Prior sales and customer service experience.
• Professional and articulate voice.
• Ability to work in a fast-paced environment.
• Able to work a set Monday-Friday schedule.
• Noise and distraction-free home office.
• Computer with USB headset.
• Internet with a wired Ethernet connection.
• LinkedIn Profile.

Benefits

• Growth opportunities within a global leader.
• Prioritize learning to stay agile.
• Foster an open-minded environment for new ideas.