Customer Service Representative - Sales - Remote

Overview

We are seeking a motivated and results-driven Customer Service Representative – Sales to join our team. In this role, you will be responsible for engaging with potential and existing customers, providing exceptional service, and driving sales through upselling and cross-selling strategies.

In Short

• Handle inbound and outbound calls, emails, and chats to assist customers with inquiries and sales transactions.
• Identify customer needs and recommend products or services that best suit them.
• Process orders, payments, returns, and exchanges efficiently.
• Upsell and cross-sell products to maximize revenue and enhance customer satisfaction.
• Meet or exceed sales targets and performance metrics.
• Maintain a high level of product knowledge to provide accurate information.
• Build and maintain positive customer relationships to encourage repeat business.
• Handle customer complaints professionally and find effective resolutions.
• Keep accurate records of customer interactions and transactions in the CRM system.
• Stay updated on company promotions, discounts, and new product offerings.

Requirements

• Previous experience in sales and customer service is preferred.
• Strong verbal and written communication skills.
• Ability to build rapport and persuade customers effectively.
• Goal-oriented with a proven track record of meeting or exceeding sales targets.
• Proficiency in CRM systems and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Willingness to work in shifts, including weekends and holidays if required.

Benefits

• Dynamic team environment.
• Opportunity for career growth.
• Competitive salary and incentives.
• Training and development programs.
• Employee discounts on products and services.