IT Helpdesk Officer (L1) / Tech Service Hub - L1 Specialist - Remote

Overview

As an IT Helpdesk Officer (L1), you will deliver exceptional customer experiences to corporate team members and brokers, providing top-notch support and resolving technical issues.

In Short

• Respond to inquiries through self-service, webchat, phone, and email.
• Provide technical and functional support on systems and processes.
• Log cases with external providers and track progress.
• Build/re-build laptops for users.
• Educate users on best practices for systems and technologies.
• Create and update knowledge articles.
• Troubleshoot hardware and software issues remotely.
• Manage hardware/software inventory and asset records.
• Coordinate with vendors for new hardware.
• Undertake training on supported services and systems.

Requirements

• At least 2 years of experience in Technical Support and Customer Service.
• Experience with Microsoft Windows, Mac OS, and Office 365.
• Ability to troubleshoot IT hardware and software issues.
• Strong communication skills.
• Proficient in maintaining and troubleshooting devices.
• Ability to manage multiple complex issues.
• Must reside in the Greater Manila Area.

Benefits

• Hybrid working arrangement supporting work-life balance.
• Holistic wellbeing programs with 24/7 support.
• Comprehensive HMO coverage with life insurance.
• Access to 25 days of leave.
• Monthly internet subsidy.
• Ongoing training and clear pathways for growth.
• Access to government-mandated benefits.