Customer Operations Strategy Manager - Remote

Overview

The Customer Operations Strategy Manager at Lendable is responsible for leading and developing frontline teams in customer service and financial support, focusing on operational efficiency and exceptional service delivery.

In Short

• Lead and coach teams to achieve high performance in customer service and financial support.
• Implement data-driven improvements for operational efficiency.
• Foster a culture of continuous improvement and digital adoption.
• Collaborate with various teams on customer journey initiatives.
• Ensure compliance with regulatory standards.
• Manage day-to-day operations and resource allocation.
• Identify and address operational challenges proactively.
• Drive process improvements using automation and AI.
• Engage effectively with internal stakeholders.
• Contribute to operational reporting and insights.

Requirements

• Experience managing teams in a customer-facing or operations environment.
• Strong analytical skills for interpreting operational data.
• Experience in process improvement and leveraging technology.
• Excellent communication skills for stakeholder engagement.
• Understanding of compliance and regulatory requirements.
• Ability to develop and maintain operational procedures.
• Experience in financial products is desirable.
• Proven leadership and team development skills.
• Ability to drive a customer-focused culture.
• Proactive problem-solving and adaptability.

Benefits

• Opportunity to scale a successful fintech company.
• Best-in-class compensation including equity.
• Flexible work-from-home options.
• Fully stocked kitchen in the office.
• Health insurance coverage.
• Commitment to inclusivity and equal opportunity.