Learner Success Manager - Remote

Overview

As a Learner Success Manager at Learnlight, you will play a crucial role in supporting learners to achieve their goals and ensuring their satisfaction through effective communication and collaboration with internal teams.

In Short

• Primary contact for learners, addressing inquiries and issues.
• Collect and document feedback to improve products/services.
• Monitor learner progress and ensure program benefits are maximized.
• Collaborate with internal teams on program adjustments.
• Track and report on learner performance and program progress.
• Maintain productivity while meeting quality standards.

Requirements

• Advanced proficiency in Spanish and English.
• Strong customer service skills.
• Ability to multi-task and manage time effectively.
• Capacity to handle difficult situations professionally.
• Proficiency in Microsoft Office 365.

Benefits

• Remote work culture with generous paid time off.
• Access to language learning and professional development opportunities.
• Participation in community events and team-building activities.
• Regular updates on company news and developments.
• Support for diversity, equity, and inclusion in the workplace.