Product Implementation Specialist - Remote

Overview

The Product Implementation Specialist will support successful customer implementations and expansions, working closely with cross-functional teams to ensure effective project execution and customer satisfaction in healthcare settings.

In Short

• Support customer implementations from kickoff to go-live.
• Coordinate cross-functional teams and track project progress.
• Assist with data integration and environment preparation.
• Clean and organize EHR data for optimization tools.
• Build relationships with customers and troubleshoot issues.
• Participate in site visits and provide hands-on training.
• Track key metrics and contribute to case studies.
• Provide feedback from customer experiences to improve products.

Requirements

• Bachelor's degree in relevant fields such as mathematics, data science, or healthcare.
• Experience with data analysis or visualization tools.
• Strong written and verbal communication skills.
• Ability to collaborate effectively in a team environment.
• Organizational and problem-solving skills.
• Genuine interest in helping customers succeed.
• Willingness to learn technical concepts and collaborate with IT.

Benefits

• Intellectual satisfaction of solving operational problems in healthcare.
• Competitive compensation package including salary and stock options.
• 401(k) Match.
• Comprehensive healthcare benefits.
• Generous Paid Time Off and Parental Leave.
• Monthly reimbursements for skill building and wellness.
• Education reimbursement for select courses/programs.