Client Success Manager, iQueue for Surgical Clinics - Remote

Overview

We are seeking a talented Client Success Manager to design, lead, and execute our customer success strategies as we continue to scale in the healthcare SaaS industry.

In Short

• Design and implement a scalable customer success strategy for healthcare SaaS clients.
• Build strong relationships with key stakeholders to track progress and ensure ROI.
• Act as the primary escalation point for high-level customer inquiries.
• Oversee and refine the onboarding process for clients.
• Collaborate with Product and Development teams to create training materials.
• Conduct regular business reviews to assess success metrics.
• Provide feedback to Product and Development teams for continuous improvement.
• Stay informed about trends in healthcare SaaS.
• Help grow the Customer Success team through mentoring and hiring.

Requirements

• 5+ years in client/customer success or account management in healthcare SaaS.
• Bachelor's degree in health sciences, engineering, or business administration.
• Strong focus on customer happiness and retention.
• Proven experience in designing customer success programs.
• Excellent leadership and stakeholder management skills.
• Strong problem-solving and analytical skills.
• Exceptional communication skills for non-technical audiences.
• Proficiency in CRM and data analysis tools.
• Willingness to travel to customer sites up to 15% of the time.

Benefits

• Competitive compensation package including base salary, bonuses, and stock options.
• 401(k) Match.
• Comprehensive healthcare benefits.
• Generous Paid Time Off and Parental Leave.
• Monthly reimbursements for skill building and wellness.
• Education reimbursement for select courses.