Product Implementation Manager, iQueue for Operating Rooms - Remote

Overview

The Product Implementation Manager will lead the implementation of the iQueue for Operating Rooms product, ensuring smooth rollouts and customer success in healthcare operations.

In Short

• Drive operational transformation for customers through product configuration and data analysis.
• Manage customer implementations post-sales, ensuring product is configured correctly.
• Communicate technical requirements to customer IT and process teams.
• Establish relationships with customer executives and stakeholders.
• Lead change management efforts for successful product adoption.
• Monitor implementation progress and resolve risks proactively.
• Facilitate handoff to Outcomes and Client Success teams.
• Contribute to product roadmap by sharing customer insights.
• Support Sales and Marketing as a subject matter expert.
• Willingness to travel to customer sites up to 20-30% of the time.

Requirements

• Bachelor's degree in health sciences, engineering, business, or related field.
• 3+ years in a client-facing role within the healthcare industry.
• Understanding of hospital operations and healthcare management.
• Experience with C-suite executives.
• Excellent communication and organizational skills.
• Strong project management skills.
• Customer-focused mindset with a drive for success.
• Experience with data analysis tools like Excel or Tableau.
• Willingness to travel to customer sites.

Benefits

• Intellectual satisfaction from solving operational problems in healthcare.
• Competitive compensation package including base salary and stock options.
• 401(k) Match.
• Comprehensive healthcare benefits.
• Generous Paid Time Off and Parental Leave.
• Monthly reimbursements for skill building and wellness.
• Education reimbursement for select courses/programs.