Implementation Operations Manager - Remote

Overview

The Implementation Operations Manager is responsible for overseeing customer onboarding and implementation processes, ensuring a seamless experience and maximizing customer satisfaction.

In Short

• Lead and mentor a team of implementation consultants.
• Design and improve onboarding frameworks and playbooks.
• Oversee end-to-end customer implementations.
• Collaborate with Product, Sales, Support, and Account Management teams.
• Define and track KPIs for project health and client satisfaction.
• Act as the customer’s advocate during onboarding.
• Identify opportunities for automation and self-service.
• Ensure quality and timely delivery of implementations.
• Drive continuous improvement in operational processes.
• Work in a high-growth environment.

Requirements

• Strong operational expertise in implementation processes.
• Experience in leading and mentoring teams.
• Ability to collaborate across multiple departments.
• Proven track record in project management.
• Strong analytical skills for KPI tracking.
• Excellent communication and interpersonal skills.
• Experience in customer service or client-facing roles.
• Ability to identify and implement process improvements.
• Familiarity with automation tools is a plus.
• Experience in a technology platform environment preferred.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a high-growth company.
• Flexible working environment.
• Professional development opportunities.
• Collaborative work culture.
• Access to cutting-edge technology and tools.
• Work with a talented and diverse team.
• Impactful role with significant responsibilities.
• Potential for career advancement.
• Remote work flexibility.