Implementations Manager - Remote

Overview

As an Implementations Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of products from Fountain’s growing suite of products.

In Short

• Own customer relationships through implementation.
• Lead, mentor, and develop a team of Implementation Specialists.
• Handle implementations of varying scales.
• Carry out implementation projects from beginning to end.
• Leverage Fountain software to support customers.
• Perform complex data migrations and advanced imports/exports.
• Understand corporate and high-volume recruiting processes.
• Drive operational excellence and identify improvement opportunities.
• Collaborate cross-functionally to enhance implementation experience.
• Support strategic planning and resource forecasting.

Requirements

• Bachelor's degree in Business Administration or related field.
• At least 5 years of experience in a similar role.
• Proven people management experience.
• High-level understanding of HR space and workforce management.
• Proficiency with Google Suite and ticketing systems.
• Ability to manage time in a fast-paced environment.
• Comfortable working with customers to resolve software issues.
• Advanced understanding of system-to-system integrations.
• Ability to influence cross-functional partners.
• Willingness to travel onsite for customer meetings.

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development