Product Implementation Manager, iQueue for Infusion Centers - Remote

Overview

The Product Implementation Manager will guide customer implementations and expansions for iQueue, a software solution aimed at transforming hospital operations through analytics and machine learning.

In Short

• Own the success of customer implementations and expansions.
• Drive results by coordinating teams and managing risks.
• Connect customer systems with iQueue for data integration.
• Turn messy data into actionable insights.
• Build strong relationships with customers to ensure product effectiveness.
• Lead site visits and training sessions with up to 20% travel.
• Track key metrics and share success stories with leadership.
• Feed customer insights into the product roadmap.

Requirements

• Bachelor's degree in mathematics, statistics, engineering, data science, or healthcare.
• 2+ years of experience in a client-facing role.
• Quantitative and data-intensive work experience.
• Excellent communication and organizational skills.
• Strong focus on customer happiness and retention.
• Experience in project management and change management.
• Familiarity with data analysis and visualization tools.

Benefits

• Intellectual satisfaction from solving operational healthcare problems.
• Competitive compensation package with base salary and bonuses.
• 401(k) Match.
• Comprehensive healthcare benefits.
• Generous Paid Time Off and Parental Leave.
• Monthly reimbursements for skill building and wellness.
• Education reimbursement for select courses.