Junior Technical Support Representative - Remote

Overview

We are seeking a Junior Technical Support Representative to provide technical assistance and support for client software and hardware solutions. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.

In Short

• Identify, investigate, and resolve user issues related to client software and hardware.
• Handle support calls and other communications regarding programming, connectivity, and technical inquiries.
• Consult with users to understand the steps already taken and determine the most effective resolution approach.
• Apply knowledge gained through training to troubleshoot and resolve technical issues.
• Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions.
• Collaborate with internal teams to research, escalate, and resolve complex issues.
• Stay up to date with client technology innovations, updates, and industry trends through continuous training.
• Perform other related duties as required.

Requirements

• 6 months to 1 year of experience in a Call Center or Technical Support role.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Proficiency with Microsoft Office Suite or similar productivity tools.
• Ability to quickly learn and adapt to client-specific software, hardware, and procedures.
• Professional and pleasant telephone manner.

Benefits

• Join a powerful tech workforce and help us change the world through technology.
• Professional development opportunities with international customers.
• Collaborative work environment.
• Career path and mentorship programs that will lead to new levels.