L1 HelpDesk Support Specialist - Remote

Overview

Lean Tech is seeking a highly motivated and customer-focused Help Desk Support Specialist (Level 1) to provide entry-level technical support for a cloud-based Transportation Management System.

In Short

• Provide Level 1 technical support via ticketing system, email, or phone.
• Log, categorize, and escalate technical issues.
• Assist customers with system navigation and common errors.
• Monitor open support requests with timely communication.
• Document interactions and troubleshooting steps.
• Work closely with Level 2 support and product teams.
• Participate in training sessions and continuous learning.
• Maintain a customer-first attitude.

Requirements

• 1–2 years of IT support or help desk experience.
• Experience with Salesforce CRM or similar platforms.
• Willingness to learn Revenova and industry-specific tools.
• Exposure to Windows operating systems.
• Strong communication skills in English (B2 or above).
• Ability to work independently and collaboratively.
• Experience with ticketing systems or service platforms.
• Experience with SaaS products or cloud-based applications.
• Experience with CRM systems and support processes.
• Prior support experience in the logistics or transportation industry (Plus).

Benefits

• Join a powerful tech workforce.
• Professional development opportunities.
• Collaborative work environment.
• Career path and mentorship programs.