Mid-Level Weekend Support Specialist - Remote

Overview

As a Weekend Support Specialist at Lean Tech, you will provide application-level support for Logistics’ Warehouse Management Systems (WMS), ensuring timely issue resolution and exceptional user support during weekend operations.

In Short

• Provide Level 1–Level 3 application support for WMS platforms.
• Work weekend shifts, either Friday-Sunday or Saturday-Monday.
• Troubleshoot user-reported issues within the application UI.
• Analyze issues independently and identify root causes.
• Resolve incidents directly when possible and escalate when necessary.
• Manage and resolve tickets using Jira.
• Communicate clearly with users and provide guidance.
• Maintain accurate ticket documentation.
• Operate independently during weekend shifts.
• Work within strict SLA requirements.

Requirements

• Experience in application support or customer-facing IT support roles.
• Prior exposure to logistics or supply chain operations.
• Experience supporting WMS and/or TMS systems.
• Familiarity with ticketing systems, preferably Jira.
• Strong understanding of enterprise applications.
• Excellent critical thinking and problem-solving skills.
• Ability to work independently during weekend shifts.
• Strong customer service mindset.
• Strong written and verbal communication skills.
• Time management skills to prioritize multiple tickets.

Benefits

• Join a powerful tech workforce.
• Professional development opportunities with international customers.
• Collaborative work environment.
• Career path and mentorship programs.
• Contribute to shaping the data landscape within a dynamic organization.