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Mid-Level Tech Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Philippines
P35,000 - P45,000/month

Overview

Theoria Medical is looking for a detail-oriented, experienced Technical Support Specialist to join our Technology Support team. The ideal candidate will provide high-quality technical assistance to our staff and clients, ensuring smooth usage of our internal and client-facing software tools.

In Short

  • Position Type: Full-Time
  • Compensation: P35,000 - P45,000 All In Monthly
  • Job Location: Remote
  • Answer technical support inquiries regarding various software tools
  • Train staff and clients on technical product usage
  • Various 8 hour shifts in 24/7 operations
  • Paid Time Off including vacation and sick leaves
  • Comprehensive HMO coverage upon regularization
  • Overtime opportunities available
  • Work device provided for productivity

Requirements

  • Bachelor's degree in Computer Science, IT or related field
  • At least 3 years of experience with customer support ticketing software
  • Detail-oriented and organized
  • Self-starter with strong communication skills
  • Fluent in English
  • Knowledgeable in Windows and Apple operating systems
  • Amenable to night shift and holiday work

Benefits

  • 2 rest days per week
  • 13th Month Pay
  • HMO coverage

T.M

Theoria Medical

Theoria Medical is a comprehensive medical group and technology company focused on delivering high-quality care across the care continuum, particularly in post-acute and primary care settings. Operating nationwide, Theoria provides a wide range of services including multispecialty physician services, telemedicine, and remote patient monitoring, aimed at enhancing the quality of care and refining facility processes. As an innovative and quality-driven organization, Theoria Medical is committed to expanding its reach and improving healthcare delivery, while fostering a supportive community for healthcare professionals and offering opportunities for professional growth.

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