Customer Analytics Manager II - Remote

Overview

Responsible for directing all customer analytics initiatives for M&T Bank. The strategic and ad hoc analytics team focuses on answering critical and unique business questions by conducting quantitative and statistical analysis.

In Short

• Participate in strategic marketing decisions relating to customer needs, preferences, behaviors and segmentation.
• Lead the prioritization of Analytics initiatives in collaboration with business partners.
• Develop and manage strong relationships with internal clients regarding marketing analytics and customer insights.
• Present results of analyses and recommendations to senior managers and executives.
• Develop creative approaches to answer critical business questions.
• Evaluate opportunities to improve customer profitability and targeting efficacy.
• Oversee validation, tracking, and monitoring of statistical models.
• Adhere to compliance and operational risk controls.
• Exercise managerial authority concerning staffing and performance management.
• Complete other related duties as assigned.

Requirements

• Master's degree (preferably in quantitative field).
• 9 years relevant experience, with 4 years managerial experience.
• Experience managing vendor/partner relationships.
• Comprehensive understanding of statistical tools (SPSS, SAS).
• Experience with modeling, segmentation, and in-depth data analysis.

Benefits

• Competitive benefits ranging from medical and retirement.
• Forty hours of paid volunteer time each year.
• Commitment to diversity and community involvement.