Service Team Coordinator - Remote

Overview

The Service Team Coordinator is responsible for managing inbound and outbound customer service calls related to patient scheduling and inquiries, ensuring excellent service and support for better patient health.

In Short

• Part-time position (16 hours per week)
• Handles customer service calls in a call center environment
• Responds to patient inquiries and follows up for satisfaction
• Documents interactions using web-based technology
• Collaborates with team members to enhance patient interactions
• Must be available to work overtime as needed
• Requires a high school diploma or GED
• 1+ years of customer service experience required
• Proficient in Microsoft Office Suite
• Fluency in English required; bilingual preferred

Requirements

• Exceptional verbal communication skills
• Strong organizational and multi-tasking abilities
• Passion for serving seniors and providing solutions
• Ability to work in a demanding environment
• Local travel up to 10% may be required
• Experience in a fast-paced healthcare setting preferred
• Competent in web-based customer relationship management systems

Benefits

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Work-life balance
• Opportunity to make a difference in people's lives