Customer Experience Technology Intern - Remote

Overview

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

In Short

• Conduct AI Quality Assurance Reviews to evaluate AI-generated responses.
• Train and tune AI tools for improved performance.
• Identify case deflection and knowledge gaps in support trends.
• Enhance knowledge base content for better AI accuracy.
• Support AI assist workflow enablement and best practices documentation.
• Analyze customer support processes for inefficiencies.
• Research AI tools to enhance customer interactions.
• Collaborate with cross-functional teams on AI initiatives.
• Present key findings and recommendations to leadership.

Requirements

• Currently pursuing or recently completed a degree in related fields.
• Strong analytical skills with interest in customer experience.
• Excellent communication and problem-solving abilities.
• Proactive and curious mindset for researching and testing.
• Self-motivated and adaptable to drive improvements.
• Interest in AI optimization and knowledge management preferred.

Benefits

• Hands-on experience with real projects.
• Professional growth opportunities.
• Contribute to meaningful impact on customer experience.
• Mentorship and networking with industry leaders.
• Gain practical experience for career foundations.