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Customer Experience Technology Intern - Remote

Posted Yesterday
All others
Internship
USA
22.00 USD/hour

Overview

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

In Short

  • Conduct AI Quality Assurance Reviews to evaluate AI-generated responses.
  • Train and tune AI tools for improved performance.
  • Identify case deflection and knowledge gaps in support trends.
  • Enhance knowledge base content for better AI accuracy.
  • Support AI assist workflow enablement and best practices documentation.
  • Analyze customer support processes for inefficiencies.
  • Research AI tools to enhance customer interactions.
  • Collaborate with cross-functional teams on AI initiatives.
  • Present key findings and recommendations to leadership.

Requirements

  • Currently pursuing or recently completed a degree in related fields.
  • Strong analytical skills with interest in customer experience.
  • Excellent communication and problem-solving abilities.
  • Proactive and curious mindset for researching and testing.
  • Self-motivated and adaptable to drive improvements.
  • Interest in AI optimization and knowledge management preferred.

Benefits

  • Hands-on experience with real projects.
  • Professional growth opportunities.
  • Contribute to meaningful impact on customer experience.
  • Mentorship and networking with industry leaders.
  • Gain practical experience for career foundations.

L.A.F.S

LE005 ABC Fitness Solutions

ABC Fitness Solutions is a leading provider of software and services tailored for the fitness industry, dedicated to enhancing the performance of gyms and health clubs worldwide. Established in 1981, the company supports over 24,000 fitness facilities and 31 million members, offering a comprehensive SaaS club management solution that drives optimal performance and profitability. With a strong commitment to customer satisfaction and a values-focused culture, ABC Fitness Solutions fosters an inclusive and dynamic work environment where employees are encouraged to innovate and grow. As a Thoma Bravo portfolio company, ABC Fitness Solutions is positioned for continued growth and success in the fast-paced fitness technology sector.

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