Customer Service Technician - Remote

Overview

Le’fant is a rapidly growing CVE Certified, Service Disabled Veteran Owned Small Business specializing in management consulting for the federal government. Our compensation and benefits plans are designed to attract and retain the industry's best talent to provide the highest quality services to the Federal Government.

In Short

• Seeking a Customer Service Technician to respond to technical issues escalated by customers.
• Act as a liaison between operations, the client, and Engineering/Development.
• Respond to end-user requests for assistance using existing manuals and scripted responses.
• Must be able to effectively interact with customers.
• Refer ongoing issues to the appropriate engineering support team.

Requirements

• Must be a US citizen or authorized to work in the U.S.
• Must live in the US and have maintained a permanent residence in the US for at least the last 3 consecutive years.
• Experience with problem solving, debugging, and providing solutions to technical issues.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience working within a team-oriented, collaborative, agile environment.
• Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
• Experience documenting and communicating work-arounds and solutions clearly.
• High school diploma or GED.

Benefits

• Competitive base salaries.
• 401k matching.
• Customized health plans, dental and vision insurance.
• Life insurance and short/long term disability coverage.
• Incentives program to recognize exceptional behavior.