Remote Otter LogoRemoteOtter

Technical Writer - Remote

Posted 7 days ago
Writing
Full Time
USA
$65,000 - $80,000/year

Overview

As a Technical Writer at Later, you will ensure that user-facing Help Centers and AI-powered Chatbot remain current, clear, and effective, improving the customer experience and reducing support volume.

In Short

  • Organize and streamline Help Center content.
  • Leverage analytics for content optimization.
  • Create user-focused Help Center content.
  • Manage Chatbot conversation flows.
  • Conduct regular testing of Chatbot functionality.
  • Collaborate with cross-functional teams.
  • Mentor peers and lead initiatives.
  • Stay informed on UX writing trends.
  • Use project management tools for content maintenance.
  • Maintain consistent tone and style in documentation.

Requirements

  • 1 year of experience in technical writing.
  • Proven track record of clear, concise writing.
  • Knowledge of HTML & CSS and Google Analytics 4.
  • Nice-to-haves: Knowledge of Figma, Zendesk Guide, and AI bots.

Benefits

  • Inclusive and supportive work environment.
  • Competitive salary based on market data.
  • Eligibility for various benefits plans.
Later logo

Later

Later is a forward-thinking software company dedicated to building scalable, reliable, and user-friendly applications that align with business goals. With a strong emphasis on innovation and technical excellence, Later fosters a collaborative environment where cross-functional teams work together to tackle complex challenges. The company values inclusivity and supports its employees in their professional growth, encouraging continuous learning and the adoption of new technologies. Later is committed to maintaining high standards of security and compliance while delivering exceptional user experiences.

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