Mobile Hardware Technical Support Level 1 (Bilingual Spanish) - Remote

Overview

We are seeking a skilled Mobile Hardware Technical Support Level 1 Agent with a background in Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.

In Short

• Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.
• Deliver exceptional customer service by promptly responding to inquiries and guiding users through issue resolution.
• Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs).
• Work closely with team members to escalate complex issues and contribute to continuous improvement initiatives.
• Permanent work from home position.
• Paid Time Off (VL/SL).
• Annual and monthly performance bonuses.
• Health allowance.

Requirements

• Experience in mobile hardware support.
• Bilingual communication skills (Spanish required).
• Detail-oriented and tech-savvy.

Benefits

• Competitive salary range.
• Work-life balance with flexible hours.
• Opportunities for professional growth and development.