Customer Success Manager - Remote

Overview

Kustomer is seeking a dedicated Customer Success professional to enhance client experiences and ensure they achieve value from our platform.

In Short

• Manage end-to-end customer relationships post-sale.
• Focus on product adoption and customer education.
• Understand customer KPIs and business outcomes.
• Influence product development with customer feedback.
• Act as an internal advocate for customers.
• Work with Technical Account Managers on product implementation.
• Expand the list of referenceable customers.
• Handle sensitive personal data.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years in Customer Success or Account Management with SaaS.
• Strong knowledge of SaaS, CRM, CX Software, or APIs.
• Experience in negotiating customer renewals.
• Excellent communication and interpersonal skills.
• Highly organized; project management experience is a plus.
• Ability to build rapport and simplify processes.
• Experience advocating for customer needs.
• Creative problem-solving skills.
• Ability to use data for process improvements.

Benefits

• Competitive salaries.
• Stock options.
• 100% healthcare coverage.
• 401K plan.
• WiFi and mobile reimbursement.
• Generous vacation policy.