Benefits Operations Analyst - Remote

Overview

The Benefits Operations Analyst plays a key role in supporting growth and improving how benefits are delivered across the Kota platform, working with various stakeholders in a remote-friendly environment.

In Short

• Handle new business administration and set up employer schemes.
• Support scheme renewals and improve customer experience.
• Own policy event administration and process policy changes.
• Interact with customers to resolve benefit and policy-related queries.
• 2+ years of experience in operations or customer support.
• Strong attention to detail and ability to manage multiple workstreams.
• Clear written communication skills for stakeholder interaction.
• Ability to work independently and in fast-paced environments.
• Comfort with ambiguity and evolving processes.
• Values integrity, customer care, ownership, high standards, and a winning mentality.

Requirements

• 2+ years of experience in operations, insurance, or customer support.
• Strong attention to detail.
• Clear written communication skills.
• Ability to work independently.
• Comfort working in fast-paced environments.

Benefits

• Opportunity to join a rapidly scaling company.
• Exposure to customers, insurers, and internal teams.
• Global reach with opportunities for growth.