IT Service Desk Analyst (German Speaking) - Remote

Overview

The IT Service Desk Analyst will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing support for high-impact issues while collaborating with team members to ensure resolution.

In Short

• Respond to inbound customer inquiries through various channels.
• Troubleshoot technical issues following internal documentation.
• Provide support for high-impact issues reported by end-users.
• Collaborate to resolve issues and maintain documentation.
• Perform day-to-day activities to meet KPIs and SLAs.
• Remote on-call service for critical issues.
• Assist in creating weekly and monthly reports.
• Support and train junior analysts.
• Coordinate internal and external resources for incident management.
• Ensure tickets are updated and managed effectively.

Requirements

• High school diploma; ITIL certification is a plus.
• 2 years of experience in Customer Support or Service Desk.
• Knowledge of IT Service Management processes.
• Strong computer skills and interest in technology.
• 1st level support knowledge of MS Office and Windows.
• Fluent in English and German (B2).
• Good analytical and problem-solving skills.
• Ability to work independently and in a team.
• Detail-oriented with a commitment to documentation.
• Excellent interpersonal and communication skills.

Benefits

• Flexible working conditions with remote work possibility.
• Modern office environment in Budapest.
• Competitive salary and benefits package.
• Supportive and diverse community.
• Opportunity to shape new processes.
• Dynamic company with growth in the automotive and solar industry.
• Value-oriented work culture.