Service Delivery Team Manager - Kooth Face to Face & Integrated Digital Pathway - Remote

Overview

The Service Delivery Team Manager is responsible for managing Kooth's online Integrated Digital Pathways and Face to Face team of Practitioners, ensuring high-quality service delivery and a positive working environment.

In Short

• Manage a diverse team of Mental Health Practitioners and Counsellors.
• Conduct regular team meetings and 1-2-1s.
• Foster a collaborative team environment.
• Ensure compliance with policies and procedures.
• Use performance data to support team members.
• Collect and analyze service delivery data.
• Identify areas for service improvement.
• Manage clinical case allocations and waiting lists.
• Participate in continuous service development.
• Support integration of digital services.

Requirements

• Experience in management and leadership roles.
• Knowledge of mental health practices.
• Strong analytical skills.
• Ability to work collaboratively with clinical teams.
• Experience in HR processes and compliance.
• Excellent communication skills.
• Proficiency in data analysis and reporting.
• Understanding of service delivery models.
• Ability to adapt to changing needs.
• Experience in digital health services is a plus.

Benefits

• Opportunity to work in a fast-growing social purpose organization.
• Flexible working conditions with a hybrid model.
• Supportive team environment focused on professional growth.
• Engagement with innovative digital mental health solutions.
• Contribution to meaningful work impacting young people's lives.
• Access to training and development opportunities.
• Participation in a collaborative and inclusive workplace culture.
• Regular feedback and performance evaluations.
• Engagement with a diverse range of stakeholders.
• Potential for career advancement within the organization.