IT Service Delivery Manager - Remote

Overview

The IT Service Delivery Manager is responsible for overseeing the delivery of IT services to clients, ensuring that services are delivered on time, within budget, and to the required quality standards. This role involves managing a team of IT professionals, coordinating with other departments, and maintaining strong relationships with clients.

In Short

• Ensure that IT services are delivered in accordance with agreed service levels.
• Lead and manage a team of IT professionals.
• Build and maintain strong client relationships.
• Identify opportunities for improving service delivery processes.
• Prepare regular reports on service delivery performance.
• Manage IT services for the Aptia US office.

Requirements

• Bachelor’s degree in computer science or related field.
• 10+ years of experience in IT service delivery.
• Proficiency in supporting business applications and networks.
• ITIL certification or equivalent preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Experience with CRM systems and mobile applications.
• Good understanding of Cloud Services and databases.

Benefits

• Opportunity to lead a dynamic IT team.
• Engagement with various departments and clients.
• Possibility for continuous professional development.