Service Delivery Team Manager - Kooth CYP - Remote

Overview

The Service Delivery Team Manager at Kooth CYP is responsible for managing a team of Emotional Wellbeing Practitioners and Counsellors, ensuring high-quality digital mental health support for young people.

In Short

• Fully remote position with flexible working hours.
• Manage a team of up to 18 practitioners and counsellors.
• Focus on management, leadership, analytics, and service development.
• Engage team members to deliver high-quality services.
• Use performance data to support team interventions.
• Conduct regular performance evaluations and feedback sessions.
• Collaborate with clinical teams to ensure service excellence.
• Identify areas for service improvement and recommend enhancements.
• Stay updated on best practices in digital behavioral health.
• Provide support in HR relations and compliance with policies.

Requirements

• Experience in management and leadership roles.
• Background in mental health or emotional wellbeing services.
• Strong analytical and reporting skills.
• Ability to foster a collaborative team environment.
• Experience with performance management and evaluation.
• Knowledge of compliance and ethical guidelines in healthcare.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Experience in recruitment and onboarding processes.
• Commitment to continuous professional development.

Benefits

• Opportunity to work with a leading digital mental health platform.
• Flexible working hours and remote work options.
• Supportive and collaborative team environment.
• Professional development opportunities.
• Engagement in meaningful work that impacts young people's lives.
• Competitive salary and benefits package.