Verification Development Representative - Remote

Overview

Kodex is looking for a detail-oriented and proactive early-career professional to join our team as a Verification Development Representative. This is a unique opportunity to gain hands-on experience at the intersection of technology, public safety, and global investigations.

In Short

• Monitor and manage the company’s support inbox and related ticketing systems.
• Triage incoming requests, escalating urgent cases and assigning tasks as needed.
• Draft clear, professional, and empathetic responses to customer and law enforcement inquiries.
• Log, organize, and maintain an intelligence data database.
• Maintain accurate logs of requests and resolutions to ensure accountability and follow-through.
• Conduct data analysis on inbox activity to identify trends and recurring issues.
• Assist with outreach to domestic and international law enforcement partners.
• Develop and refine operational processes for responding to support requests.
• Contribute to Kodex’s threat intelligence knowledge base and process documentation.
• Conduct investigations into the validity of law enforcement requests.

Requirements

• Any work experience in customer support, operations, or data entry (including internships).
• Strong written and verbal communication skills with professionalism in sensitive contexts.
• Excellent organizational skills with attention to detail and follow-through.
• Ability to prioritize tasks and remain calm under pressure.
• Comfort working with structured and unstructured data (e.g., spreadsheets, ticketing systems, Slack exports).

Benefits

• Remote-first in the Boston area.
• Biannual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco.
• Competitive salary and meaningful equity.
• Unlimited PTO + 14 company holidays.
• 12 weeks of fully paid parental leave, with a flexible return-to-work policy.
• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan.
• Dynamic Environment: Work on impactful, high-priority matters with opportunities for professional growth.