Senior Director / VP of Central Operations - Remote

Overview

The Senior Director / VP of Central Operations will oversee and scale the company’s centralized support operations, driving operational efficiency and quality across all workflows in a dynamic weight-inclusive healthcare company.

In Short

• Lead centralized operations for scheduling and patient support teams.
• Establish KPIs and quality standards for operational functions.
• Build scalable workflows for high-volume clinical operations.
• Manage call volume forecasting and staffing plans.
• Collaborate with various teams to align resources with demand.
• Lead BPO strategy and manage vendor relationships.
• Mentor a high-performing central operations team.
• Implement new tools and process improvements.
• Serve as a subject matter expert in centralized operations.

Requirements

• 10+ years of operations leadership experience.
• Experience managing healthcare call centers.
• Proven success with offshore BPO management.
• Knowledge of workforce planning and call center metrics.
• Strong analytical and decision-making skills.
• Excellent leadership and change management abilities.
• Experience in high-growth healthcare or tech-enabled services.

Benefits

• Opportunity to lead in a dynamic healthcare environment.
• Impactful role in scaling operations.
• Collaborative work culture with cross-functional teams.