Technical Support Operator - Remote

Overview

The position involves providing exceptional customer service at a 24/7 help desk, ensuring customer satisfaction and resolving issues related to web hosting.

In Short

• Provide customer support via a 24/7 helpdesk.
• Troubleshoot various web hosting issues.
• Ensure customer satisfaction and exceed expectations.
• Work under pressure and multi-task effectively.
• Familiarity with Linux and web hosting applications is required.

Requirements

• Excellent written English skills.
• Knowledge of Linux shell, Apache, PHP, MySQL, and email protocols.
• Experience with control panels like cPanel, Plesk, or DirectAdmin.
• Ability to work under pressure and handle multiple tasks.
• Knowledge of common website applications like WordPress and Drupal.

Benefits

• Competitive pay between $14 to $20 per hour.
• Comprehensive health, dental, and vision insurance plans.
• Flexible scheduling and paid vacation benefits.
• A variety of other perks and benefits.