Technical Support Operator - Remote

Overview

As a Technical Support Operator, you will be the front line in providing exceptional customer service at our 24/7 help desk, ensuring customer satisfaction by exceeding their expectations.

In Short

• Provide customer support via a 24/7 helpdesk.
• Troubleshoot email delivery and web hosting issues.
• Ensure customer satisfaction by resolving issues efficiently.
• Work with Linux, cPanel, Plesk, and DirectAdmin.
• Handle DNS, FTP, SSL, and Apache service-related issues.
• Communicate with customers effectively via email, chat, and phone.
• Multi-task in a fast-paced environment.
• Possess strong analytical and problem-solving skills.
• Familiarity with web hosting applications and protocols is essential.
• Knowledge of PHP, Python, Perl, and Ruby on Rails is a bonus.

Requirements

• Customer-focused with a commitment to exceeding expectations.
• Excellent written English communication skills.
• Ability to work under pressure and manage multiple tasks.
• Experience with Linux shell (bash) and control panels like cPanel/WHM.
• Working knowledge of Iptables firewalls (CSF, APF, etc.).
• Familiarity with common website applications like WordPress and Magento.
• Ability to derive context from incomplete customer information.
• Must pass background/drug tests.
• Full-time availability required.
• Previous experience in technical support is preferred.

Benefits

• Competitive pay between $14 to $20 per hour.
• Comprehensive health, dental, and vision insurance plans (US only).
• Flexible scheduling and paid vacation benefits.
• A variety of other perks and benefits.
• Full-time employment with a focus on web hosting expertise.