Customer Experience Coordinator - Remote

Overview

The Customer Experience Coordinator at Knix is responsible for addressing customer inquiries across multiple platforms, ensuring a delightful experience for customers.

In Short

• Deliver exceptional customer service via various channels.
• Utilize internal systems to optimize customer journeys.
• Provide product knowledge and sizing support.
• Guide customers through returns and exchanges.
• Share customer insights to improve overall journey.
• Escalate issues impacting customers.
• Stay updated on Knix products and campaigns.
• Flexibly meet customer needs across channels.
• Balance customer needs with business goals.

Requirements

• Experience in a customer-facing role.
• Comfort with digital support channels.
• Technologically savvy, especially with e-commerce.
• Strong written and verbal communication skills.
• High attention to detail and multitasking ability.
• Problem-solving mindset and de-escalation skills.
• Bilingual skills are a plus.

Benefits

• Opportunity to work with a fast-growing brand.
• Engage with a passionate community.
• Be part of a purpose-driven company.