Customer Experience Coordinator - Remote

Overview

The Customer Experience Coordinator at Felix will be the voice of the company, ensuring high-quality care throughout the customer lifecycle while advocating for users’ needs.

In Short

• Provide personalized communication to Felix users via chat, email, and occasional phone support.
• Collaborate with pharmacy, medical, and logistics partners to ensure quality care.
• Ensure timely fulfillment of user orders.
• Document common user issues to influence product improvements.
• Educate users on pricing, processes, and products during onboarding.
• Share learnings across departments to enhance customer care.
• Participate in product strategy to shape customer care for all users.
• Manage community inquiries on social media platforms.

Requirements

• Experience in a customer service environment.
• Technologically savvy and eager to learn.
• Ability to explain technical problems clearly.
• Strong problem-solving skills and ability to anticipate customer needs.
• Availability to work weekends.
• Fluency in English and French is an asset.
• Must be a proactive problem solver.

Benefits

• Full medical, dental, and vision benefits.
• Maternity/paternity policy.
• 3 weeks' vacation.
• Competitive compensation.
• Stock option grant.
• Remote work from anywhere in Canada.
• Collaborative and high-performing team culture.
• Significant impact at an early-stage tech company.
• Professional development opportunities.