Customer Experience Coordinator - Remote

Overview

Vetster is looking for a credentialed Veterinary Technician to join our Customer Experience team, reporting to the Customer Experience Manager.

In Short

• Communicate via live-chat to screen patients remotely.
• Provide teletriage services to assess client concerns.
• Offer pre & post appointment support to veterinary partners and pet parents.
• Work remotely with evening and weekend availability required.
• Manage appointments and onboard new veterinary partners.
• Demonstrate problem-solving and decision-making skills.
• Complete additional projects and assigned tasks.
• Be a product expert on Vetster's platform.
• Maintain excellent communication and interpersonal skills.
• Thrive in a startup environment with competing priorities.

Requirements

• Successful completion of the VTNE.
• In good standing with licensing board.
• Availability to work evenings, weekends & holidays.
• Excellent verbal & written communication skills.
• Attention to detail and flexibility in handling tasks.
• Technologically savvy and quick to learn new software.
• Ability to work independently and remotely.
• Passion for the mission of Vetster.
• Client-facing experience is an asset.

Benefits

• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits.
• Competitive salary with market alignment.
• RRSP matching and Employee Stock Option Plan.
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.