Customer Experience Coordinator - Remote

Overview

Felix is seeking a Customer Experience Coordinator to advocate for the Felix platform and ensure the highest level of care for customers throughout their lifecycle.

In Short

• Provide thoughtful, personalized communication to Felix users.
• Work with pharmacy, medical, and logistics partners.
• Ensure timely order fulfillment.
• Document user issues to influence product improvements.
• Drive conversion by educating users on pricing and processes.
• Collaborate with departments to share user insights.
• Participate in product strategy and operations.
• Handle community management on social media.

Requirements

• Experience in a customer service environment.
• Technologically savvy and eager to learn.
• Skilled at explaining technical problems clearly.
• Problem solver who can read between the lines of customer issues.
• Availability to work weekends.
• Fluency in English and French is an asset.

Benefits

• Full medical, dental, and vision benefits.
• Maternity/paternity policy.
• 3 weeks' vacation.
• Competitive compensation.
• Stock option grant.
• Remote first, work from anywhere in Canada.
• Incredible culture with a collaborative team.
• Large impact at an early-stage technology company.
• Professional development opportunities.