Seasonal Customer Experience Coordinator - Remote

Overview

As a Seasonal Customer Experience Coordinator, you’ll be a vital part of our Customer Experience Team — a liaison between the Artifact Uprising team and our amazing community, providing exceptional customer service during the busy holiday season.

In Short

• Manage daily email and live chat correspondence with customers.
• Assist customers with website navigation, product questions, and more.
• Help ensure a flawless customer experience.
• Provide timely, accurate, and empathetic responses.
• Raise ways to improve customer service.
• Work flexible hours including nights and weekends.

Requirements

• 1-3 years of experience in customer support or relevant roles.
• Comfortable learning across multiple technology platforms.
• Reliable and able to follow through on commitments.
• Able to resolve issues quickly in a fast-paced environment.
• Strong verbal and written communication skills.
• Detail-oriented with excellent attention to detail.
• Positive attitude and team player.
• Bachelor’s degree or equivalent experience preferred.

Benefits

• Exposure to the inner workings of an e-commerce business.
• Opportunity to make a meaningful impact on customer experience.
• Work in a supportive team environment.