Customer Experience Coordinator - Remote

Overview

As a Customer Experience Coordinator at Felix, you will be the voice of the company and advocate for our customers, ensuring high-quality care throughout their journey.

In Short

• Provide thoughtful, personalized communication to Felix users across various platforms.
• Communicate with pharmacy, medical, and logistics partners to ensure quality care.
• Ensure timely fulfillment of orders as per user requests.
• Document user issues to contribute to support query library and product improvements.
• Drive conversion in onboarding by educating users about pricing and processes.
• Collaborate with departments to share user insights.
• Participate in product strategy and operations for customer care.
• Occasional community management and handling inquiries on social media.

Requirements

• Experience in a customer service environment.
• Technologically savvy and eager to learn.
• Ability to explain technical problems clearly.
• Strong problem-solving skills and ability to analyze customer issues.
• Availability to work weekends.
• Fluency in English and French is an asset.
• Proactive in seeking help when needed.

Benefits

• Full medical, dental, and vision benefits.
• Maternity/paternity policy.
• 3 weeks' vacation.
• Competitive compensation.
• Stock option grant.
• Remote first, work from anywhere in Canada.
• Collaborative and high-performing team culture.
• Large impact at an early-stage technology company.
• Professional development opportunities.