Senior Customer Success Manager - Remote

Overview

Knak is a mission-driven company focused on empowering people to be creative through its enterprise email and landing page creation platform.

In Short

• Join the Customer Success team as a Senior Customer Success Manager.
• Act as the main point of contact for strategic enterprise customers.
• Ensure customer success post-implementation through regular meetings.
• Be an expert in product and campaign creation processes.
• Responsible for renewing, upgrading, and cross-selling accounts.
• Generate Customer Success Qualified leads for the Account Management team.
• Build deep relationships with customers to ensure positive sentiment.
• Provide training, education, and best practices to customers.
• Identify at-risk customers and lead recovery plans.
• Drive continuous product improvements based on customer feedback.

Requirements

• 4+ years of experience in Customer Success/Service.
• Ability to work in a fast-paced tech environment.
• Strong business acumen and critical thinking skills.
• Analytical thinking to derive insights from data.
• Ability to build relationships with senior executives.
• Strong communication skills for presentations and networking.
• Commercially driven to see account growth.
• Measured on GRR, NRR, CSQLs, NPS, and Account Health Score.

Benefits

• Competitive salaries and equity in the company.
• Great benefits and paid vacation.
• Life leave days for personal matters.
• Team lunches and off-sites.
• Commitment to career growth.