Solutions Specialist - Remote

Overview

The Solutions Specialist role focuses on assisting small and mid-sized businesses in maximizing their trial experience with Knack, a no-code platform.

In Short

• Serve as the primary contact for prospective customers during their trial.
• Guide users through onboarding processes and product features.
• Provide hands-on support via chat, email, and virtual meetings.
• Conduct discovery calls to understand business needs.
• Recommend appropriate pricing plans based on user needs.
• Collaborate with Product and Customer Experience teams for improvements.
• Maintain CRM to track leads and opportunities.
• Deliver exceptional customer experience and support.
• Engage with users to accelerate their path to conversion.
• Share insights to refine onboarding materials.

Requirements

• 2-4 years of experience in customer onboarding or related roles.
• Strong focus on customer satisfaction and trust.
• Exceptional communication and interpersonal skills.
• Technical aptitude with the ability to learn complex products.
• Experience with CRM software like Salesforce or HubSpot.
• Experience in SaaS or no-code platforms is a plus.
• Familiarity with onboarding tools like Intercom or Zoom.
• Proven track record of meeting goals.
• Ability to engage and support users effectively.
• Collaborative mindset for cross-functional teamwork.

Benefits

• Paid corporate retreats at amazing locations.
• Health, dental, and vision insurance options.
• Commitment to diversity and inclusion.
• Provision of top-of-the-line MacBook.
• Annual learning credits for professional development.
• Referral bonus for successful hires.
• Workstation allowance for home office setup.