Product Design Lead (Support Experience) - Remote

Overview

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).
• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).
• Inc. 5000 Fastest-Growing Private Companies.
• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

In Short

• Lead design strategy and implementation for Support Experiences.
• Improve internal efficiency and scale the business through design.
• Manage and mentor a team of designers.
• Own experiences of teams utilizing multiple products.
• Collaborate with product managers, engineers, and researchers.
• Prototype and validate designs using tools like Figma.
• Set standards for enterprise UX and influence design systems.
• Run design sprints and cross-functional workshops.
• Provide feedback and coaching to other designers.
• Contribute to a culture of excellence and inclusivity.

Requirements

• Experience in vision-driven design leadership.
• Ability to build trusted partnerships across functions.
• High standards for visual and interaction design.
• Skill in simplifying complex systems into intuitive flows.
• Experience designing for long-term impact.
• Ability to grow other designers through mentorship.

Benefits

• Comprehensive benefits program including medical, dental, and vision.
• Competitive salary and equity.
• 401K with company match of up to 4%.
• Flexible PTO and company-observed holidays.
• Paid parental leave program with 100% salary continuation.
• Continuing education and professional development opportunities.