Product Owner - Experience Design - Remote

Overview

We’re seeking a detail-obsessed, user-centered Product Owner to lead the experience design and ongoing evolution of GeneDx’s physical and digital test requisition forms (TRFs), test kits, and other forms. These are not just operational tools—they are core customer touchpoints, often representing the first tangible or visible interaction with GeneDx for both patients and providers.

In Short

• Own the experience design, execution, backlog, and day-to-day product delivery for all TRFs, test kits, and other forms and form-related workflows.
• Lead cross-functional discovery to identify and prioritize user needs across providers, patients, internal teams, and logistics partners.
• Partner with Product Design/UX, Medical Affairs, Marketing, Lab Ops, Client Services, and Compliance to design materials that are clinically accurate, user-friendly, and regulatory compliant.
• Act as the go-to expert on how TRFs, kits, and forms are used across all scenarios.
• Define and test omni-channel delivery approaches for ease and accessibility.
• Collaborate with Engineering to develop tools that generate dynamic, context-sensitive documents.
• Deliverables may include annotated wireframes, UX specs, UAT scripts, and documentation flow diagrams.
• Define and monitor KPIs related to TRFs and test kit processes.

Requirements

• 3-5 years of product management, product ownership, or service design experience in a regulated environment.
• Strong understanding of user-centered design principles.
• Experience working with cross-functional teams.
• Familiarity with diagnostics and healthcare communication is a strong plus.
• Strong analytical, communication, and stakeholder management skills.
• Familiarity with agile methodologies and modern product discovery practices.
• A sense of ownership and mission-driven motivation to improve healthcare.
• Bachelor’s degree required; advanced degree preferred.

Benefits

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits