Product Support Engineer (EMEA) - Remote

Overview

As a Product Support Engineer, you will manage relationships with customers in the EMEA region, ensuring successful integration of our API-first products and improving their staking activities.

In Short

• Full-time position available in Paris, London, or remote from Western Europe.
• Onboarding and training for business clients on staking processes.
• Provide technical support and troubleshoot staking-related issues.
• Communicate platform updates and enhancements to clients.
• Maintain a knowledge base for client inquiries.
• Experience required in technical customer support within B2B software.
• Familiarity with API troubleshooting and testing tools.
• Understanding of web3, blockchain, and cryptocurrency protocols.
• Strong communication skills are essential.
• Join a fast-paced startup environment with a focus on innovation.

Requirements

• 3+ years in technical customer support in a B2B software company.
• Experience with API troubleshooting, software implementation, and deployment.
• Proficiency in using Postman or similar API testing tools.
• Ability to prioritize and resolve support tickets effectively.
• Outstanding communication skills across all channels.
• 1+ year of experience in web3, blockchain, and cryptocurrency.
• Fluent in English, both written and spoken.

Benefits

• Fast-paced, bureaucracy-free work environment.
• Equity share options in the business.
• Competitive salary with flexible holiday.
• Flexible remote working arrangements.
• Internet connection paid for.
• Significant personal development budget for training and resources.
• Budget for overseas tech conferences.