Technical Onboarding Specialist - Remote

Overview

The Technical Onboarding Specialist at Kiddom plays a pivotal role in onboarding customers, ensuring they have the technical expertise and support needed to utilize Kiddom’s educational platform effectively.

In Short

• Serve as an Onboarding Specialist for school districts.
• Engage and support educator inquiries through Kiddom Roster Support cases.
• Provision correct curriculum and Kiddom features for customers.
• Experience managing data import/export processes.
• Support change management efforts and build trust with educators.
• Collaborate with Sales, Customer Success, and Professional Learning teams.
• Manage multiple onboarding projects simultaneously.
• Stay abreast of emerging trends in K-12 EdTech.
• Document onboarding procedures and suggest process improvements.
• Bachelor’s degree in relevant fields preferred.

Requirements

• 2+ years of experience in technical solution design or architecture.
• Strong communication skills for non-technical stakeholders.
• Experience deploying enterprise-scale solutions for educational organizations.
• Familiarity with SIS, LMS, and educational platforms.
• Experience with SSO solutions and identity management.
• Strong analytical skills for troubleshooting issues.
• Prior experience in product management or technical consulting.

Benefits

• Opportunity to work in a groundbreaking educational platform.
• Collaborative work environment with internal teams and external stakeholders.
• Engagement with K-12 institutions to foster student equity.
• Professional development opportunities in the EdTech space.
• Ability to influence the educational outcomes of students.